PEETZ Fishing & Outdoors

Toll free: 800.883.0221|Local: 250.383.5342

Shipping is free when you spend $200 or more.
PEETZ supports the Pacific Salmon Foundation.
More than 250,000 PEETZ fishing reels sold.
Celebrating 90 years in 2015.

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Delivery & Tracking

Delivery Details

Within a few days you will be enjoying your new PEETZ merchandise. Here's some information on how your order will make its way from our craftsmen to your doorstep, and how you can keep track of it while you await it's arrival.

Free In-Store Pickup

Do you live near our shop in Victoria, British Columbia, or are you planning a visit to our beautiful city soon? Shop online and you are welcome to pick up your order. We

Canadian Orders

Method of Shipment

All Canadian-address destined orders will be shipped via Canada Post Standard ground service by default, including orders that qualify for free shipping. If you require a quicker delivery, please select from one of the other shipping options available via the shopping cart and the corresponding freight charge will be automatically applied to your order.

Applicable Taxes

Provincial taxes will be charged on merchandise, and federal taxes will be calculated on both merchandise and freight as per the table below:

Province	Provincial Tax	Federal Tax
British Columbia (BC)	7%	5%
Alberta (AB)	-	5%
Saskatchewan (SK)	-	5%
Manitoba (MB)	8%	5%
Ontario (ON)	-	13%
Quebec (QC)	9.5%*	5%
New Brunswick (NB)	-	13%
Nova Scotia (NS)	-	15%
Prince Edward Island (PE)	-	14%
Newfoundland & Labrador (NL)	-	13%
Northwest Territories (NT)	-	5%
Yukon (YT)	-	5%
Nunavut (NU)	-	5%

* In Quebec, PST is levied on both merchandise and freight.

Estimated Arrival Times

The estimated delivery times for Canad Post Standard Ground Service are as follows:

Province	Estimated Shipping Time
BC, AB	2 - 4 Business Days
SK, MB	5-7 business days
ON, QC, NB, NS, PE, NL	6-8 business days
NT,NU,YT	8-10 business days

For the other shipping options offered via the shopping cart, please contact us during business hours toll free at 800.883.0221 (local: 250.383.5432) between 9am and 5pm PST, Monday through Friday. A separate quote will be provided.

US Orders

Method of Shipment

All US-address destined orders, including those orders that qualify for free shipping, will be shipped by default via Canada Post Xpress Post service. Delivery times vary between 4 to 10 business days. If you require a quicker delivery, please select from one of the other shipping options available via the shopping cart and the corresponding freight charge will be automatically applied to your order.

Taxes

Canadian taxes are not charged on orders shipped to the United States.

Duties & Customs

Depending on what you purchase, your order MAY be subject to import duties, taxes, broker fees, and customs processing fees. If this is the case, your order will arrive with a customs invoice either attached to the merchandise or separately within a few days. As the buyer, these potential import charges are your responsibility. PEETZ Outdoors is unable to estimate the levies charged on importation into the US. Only US Customs and Border Protection (CBP) can make a final determination on duties owed. We suggest you contact CBP for more details or review this information on www.CBP.gov.

International Orders

Orders Outside of Canada or the Continental United States

Method of Shipment

All merchandise destined for outside of Canada and the US will be shipped via air mail. Rates and delivery times for international parcel shipment will vary based on destination and are provided via the shopping cart. If you would like an accurate quotation created for you prior to placing your order, you can call us at +1.250.383.5432 between 9am and 5pm Pacific Standard Time, Monday through Friday.

Taxes

Canadian taxes are not charged on orders shipped to the United States.

Duties & Customs

Your order may be subject to import duties, taxes, broker fees, and customs processing fees. If this is the case, your order will arrive with a customs invoice either attached to the merchandise or separately within a few days. As the buyer, these charges are your responsibility. PEETZ Outdoors is unable to estimate the levies charged on international shipments.

Back Orders & Partial Shipments

On occasion we may have to ship a partial order on a multiple item order where one product may not be in stock or may have to be custom manufactured to your specifications. You will be notified if this situation occurs and provided options to ensure your complete satisfaction. You will also be able to view all partial shipments in the Order History section of your profile.

If you receive a shipment and believe an item is missing, please contact us during business hours toll free at 800.883.0221 (local: 250.383.5432) Monday through Friday between 9am and 5pm PST. We will help track down the location of your order without delay.

Shipment Tracking

There are a few different ways to keep track of the status of your PEETZ order.

Check the Order History in Your PEETZ Account

Login to your PEETZ account to check the status of your order from processing to shipping. Order history will also show you if any items have been shipped separately in the case of a multiple item order where an item was not in stock and could not be shipped with the rest of your order (don't worry, you will only be charged the original shipping charge even if your order is split for some reason).

Email Updates

When your order status changes an email will be automatically sent to you. You can make sure this information reaches you in a timely manner by double-checking that you have entered your email address correctly at the time of order placement.

Shipper Tracking Services Online

When you merchandise ships, your account will be updated to show the shipper's tracking number associated with your order. You can visit their website online and input your tracking number to see the location of your package(s).

For orders shipped by Canada Post via Regular Parcel, Xpresspost, Priority, Expedited Parcel, Tracked Packet, or International Parcel, you can easily keep an eye on your merchandise by visiting Canada Post Tracking and entering your Tracking Number, Delivery Notice Card Number or Reference Number.

Toll Free	800.883.0221
Phone	250.383.5342
Email
Online	Send a Message
Address	2740 Rock Bay Ave Victoria, BC Canada V8T 4R9 Get Directions
Hours	Monday through Friday 9am to 5pm (Pacific Time) Closed on Statutory Holidays

Delivery & Tracking

Delivery Details

Free In-Store Pickup

Canadian Orders

Method of Shipment

Applicable Taxes

Estimated Arrival Times

US Orders

Method of Shipment

Taxes

Duties & Customs

Orders Outside of Canada or the Continental United States

Method of Shipment

Taxes

Duties & Customs

Back Orders & Partial Shipments

Shipment Tracking

Check the Order History in Your PEETZ Account

Email Updates

Shipper Tracking Services Online

PEETZ Outdoors Limited

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